Dear fellow Lloyds Service Designers
Dear team,
Today, 14.12.18 marks my last day in Lloyds Banking Group.
What a year it’s been! What a training effort!
This year I reached 1308 people! 628 people service-design-trained. 680 reached through individual/tailored sessions plus webinars and videos.
I could go into all sorts of data about satisfaction, recommendation, and ROI, the important thing for me is, it’s was rated very good and it was consistent.
I would like to thank you for the year.
This is a good team. Nurture it!
Make sure that you are documenting the great work you do! (This is the German speaking)
Challenge the status quo: Say NO. Know your beans. Be honest. Let off the steam! Visualize. Visualize. Visualize.
You are facilitators, translators, and tools: I mean this in the good sense. Being a valuable ad-hoc resource for Lloyds colleagues is one of the most essential parts of your work. Motivate them, support them, plan with them and let them own their work.
I am thankful for this full-time training role, this is not something I took or take for granted. Just very few people are allowed to do this kind of work as their job. Full-time, with highs and lows and so much learning potential.
I also really enjoyed working with some of you on your careers, having had great discussions and brainstorming sessions on how you could progress within this ever-changing, very-slow-but-we-need-the-presentation-yesterday-paced organization. I know that I had sometimes a particular way (not the best) to react or to communicate, and the more I am thankful for the open and honest feedback you gave me or that you challenged me in person, digital or on the phone to review and improve. In a truly Lloyds-agile fashion.
See this team as a safe environment to feedback and to review your work and your actions. It already helped me to reflect on my actions and I know, what I have to change when it comes to people skills/soft skills.
In the end, we want to progress as professionals, and as individuals.
I want to leave you with a quote from Kamasi Washington (saxophone player), which I find suitable as a way to operate within Lloyds:
“Be stubborn with your dream (idea/work), but be flexible on how to get there.”
All the best,
Roman
The #changechronicles, a growing collection of written work from Roman Schoeneboom, covers but is not limited to #projectwork, #storiesofimpact, #sessioninsights, #training-by-doing, #opinionpiece, #teamsupport, and #changemanagement.
